Terms & Conditions of Business for Consumer Customers

About Us
Dennis R Walker Insurances of Lake House, 7 Parkfield Road, Coleshill, B46 3LD is authorised and regulated by the Financial Conduct Authority (FCA). Our Firms Registration Number is 307788. We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non investment insurance policies. You can check these details of the FCA’s Register by visiting the FCA’s website:
http://www.fca.org.uk/register or by contacting the FCA on 0845 606 1234.

Cancellation Rights
You will find full details of your cancellation rights in the documentation produced by your insurance company. In general, you have a statutory right to cancel your policy within 14 days of commencement. Please refer to your policy summary or your policy document for further details. If you cancel you will receive a pro-rata refund of premium from the insurer. We may also keep an amount that reflects our administration costs or arranging and cancelling the insurance policy.

Cancellation & Amendments
Administration fees and commission earned are non refundable in the event of cancellation of your policy or termination of our service.

You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.

Compensation arrangements
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Compensation for non-compulsory insurance will be paid at 90%, with no upper limit. Cover for compulsory insurance remains at 100% protection with no upper limit. Further information about compensation scheme arrangements is available from FSCS on 020 7892 7300 or by visiting

It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact Andrew Walker at the above address or ring 01675 462682. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 023 4567 and further information is available at

If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.

Credit Checks
To make sure customers get the best offer from insurers, now or at any renewal or at any time and to protect them from fraud and to verify their identity, insurers may use publicly available data which they obtain from a variety of sources, including a credit reference agency and other external organisations. This search will appear on customers’ credit reports whether or not applications proceed.

As well as these searches insurance companies may use a credit check to ascertain the most appropriate payment options for customers. This credit check will also appear on credit reports whether or not applications proceed.

Duty to take reasonable care not to make a misrepresentation
Please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t answer the questions correctly, your policy may be cancelled, or your claim rejected or not fully paid.

In addition, if you are taking out insurance related to your business, you must also disclose all material facts. A material fact is anything the insurer needs to know about the risk they are accepting. If in doubt, please ask and we will give you examples of what you must tell us or the insurer.

Evidence of no claims bonus
In consideration of being granted temporary insurance cover under a policy without providing us with evidence of no claims bonus, you undertake to provide such evidence within fourteen days of the inception date. If you do not provide such evidence you must pay such increased premium as results from your failure to provide evidence. In the event that the policy has to be cancelled as a result of failure to provide proof of bonus and you failing to pay any increased premium, you will be asked to pay a ‘Time on Risk’ charge based on the total gross premium plus a cancellation fee.

Fees and charges
We receive our income from insurers who pay us commission for arranging your insurance. In addition to this we charge fees to cover our administration. These will apply if you instruct us to carry out a mid-terms adjustment, renewal, cancellation etc on your behalf.

Arranging new policies : £16.00 Refunds (we refund net of our commission) : £16.00
Policy renewal : £16.00 Policy Cancellation (we refund net of our commission): : £25.00
Mid-term adjustments : £10.00
Lost Certificates : £10.00

An additional charge may be made in the event of a default, failure to pay or recorded delivery letters. This charge may be made each and every time this occurs. All charges will be clearly identified and are not refundable.

How to claim
Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01675 462682.

If your premium is arranged by instalments, charges will be made for interest and administration: these will be identified to you on inception of the contract.

Our quotation to you
All premiums quoted are inclusive of HM Government Insurance Premium Tax. We reserve the right to withdraw premium indications before they are taken up and to apply any charges notified to us by underwriters after the indication has been given.

Premium Payment
In the event that we have risk transfer from your insurer any money received from you will be held as agent of the insurer, otherwise it will be held in a statutory trust account.

Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your insurance is treated as being paid for), or we hold it in a client bank account on trust for you. We may transfer your money to another intermediary in some cases. However, your money will be protected at all times because of the requirements of FCA rules. We also reserve the right to retain interest earned on this account.

Confidentiality and Data Protection
We will exchange the information that you provide to us with insurance companies and other brokers or agents for the purposes of quotations, claims handling and arranging cover. This may result in a credit check to confirm your identity and minimise the risk of fraud. We will treat all information as private and confidential, and in strict accordance with the General Data Protection Regulation (GDPR), even when you are no longer a customer and only share information if we are required to do so by law, or regulation.

Under the GDPR, you have a right to a copy of any personally identifiable information about you that we hold in our records. You can obtain details by writing to us at our usual address. A nominal charge might apply in providing the information to you.

Tacit renewal
In the event that your renewal is being paid by instalments, we will notify you prior to renewal date of the premium and terms and conditions which will apply. Unless we hear from you on or prior to renewal date your policy will be renewed.